REFUNDS AND RETURNS

If you would like to return an item to VitaCup, you must contact us within 30 days of the order date to request a return shipping label.

Simply follow these steps:


• Let us know by one of the following methods that you'd like a refund, and which item you'd like to return: 

• Emailing us at: customerservice@vitacup.com

• Calling us at: 888-857-8482

We will email you a prepaid return slip within 72 business hours of your request.


Place the bag in a box or mailer and mail it back to us using the prepaid return label.


Please note that the package must be dropped off within 30 days from the date the label is emailed. We will not accept the return once the 30 days have passed.

We will initiate your refund as soon as we receive your package back to our warehouse, and it has been stowed. Your refund will be processed within 1 – 2 business days. Refunds will be issued to the same credit card or payment method charged when ordering the product. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your method of payment.

Please use this return shipping label supplied by us so that it is returned to the proper warehouse location that matches your order. Items shipped to an improper address due to your failure to contact us for a return shipment label are not our responsibility to refund or reship.  Returned product(s) will be fully inspected and evaluated before a refund is issued. Items MUST be unopened, and the seal must be completely intact for refunds to be issued. 

If you have not contacted us within 30 days of your order date to initiate a return, your item will NOT be refunded. VitaCup is not responsible for duplicate orders placed by the customer online.

**This return and refund policy applies to one-time orders placed on vitacup.com only. The policy is subject to change without notice; some restrictions may apply to subscription orders. Please refer to recurring subscriptions for further details.

If a shipment is returned to us as undelivered you may request a reship of the order with no additional shipping fee. **This does not apply to Refused Packages. Please see the Refused Packages section below.

REFUSED PACKAGES: Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.  If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus $9.00 for a restocking fee, if and when we receive the package back to our warehouse. You must contact us at customerservice@vitacup.com to confirm your refusal. 

If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping or any processing fee. If the package is received back to the warehouse, we can reship you a new package at no additional cost to you.

If you subsequently determine after you open the package that there are defective/damaged Items, you may return the product for a full refund or exchange. This may include, for example, damage to the seal of the package, causing a product to leak out, or a slash or puncture wound through the package. We will have the damaged/defective product returned to us with free shipping included. We must receive the product back in order to send you a replacement product.

Please contact us immediately at customerservice@vitacup.com if you refuse a package so we know it is on the way back to us. 

PLEASE NOTE: Refused shipments and packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund. Once again, customers must use a return label generated by our customer service team to ensure that returns are received by us.

CUSTOMER SATISFACTION GUARANTEE


At VitaCup, our mission is to leave you feeling satisfied. We’re here to help if you have any problems with our products and would love to work with you to find the right match. 

With our Customer Satisfaction Guarantee refund, you may receive a full refund for one (1) opened product per first order. If you order and open two (2) of the same items, you may only receive a refund on one (1) of those opened items. 

You must submit your refund request within 30 days of your order date, or we will not be able to accept it. The Customer Satisfaction Guarantee applies to your first order only, whether it’s a subscription or a one-time purchase order. 

Customer Satisfaction Guarantee is valid for up to 30 days of the purchase date. Refund processing times may vary and require 5-10 business days, depending on your banking institution; credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there has been an error or to ensure the refund is processed. If you continue to have issues after 10 days, please contact us by e-mailing customerservice@vitacup.com. Only one refund or replacement order per customer. Replacement orders and guarantees are for www.vitacup.com purchases only.  We process product replacements, partial refunds, store credit, and payment refunds at our discretion. 

Gift cards are not eligible for refunds. 

Refunds will not be provided for shipping costs or accessories such as eco mugs, ceramic mugs, or sampler packs.

SHIPPING

VitaCup offers UPS and USPS ground shipping that, after receiving your shipping confirmation email, will usually deliver within 7 days to 10 business days of the order to households in the contiguous United States, with longer ship times to destinations outside the contiguous United States. Shipments are retrieved from our warehouse Monday through Friday. *Free shipping on all subscription orders, as well as one-time purchase orders above $39, some limitations apply.

Shipping for customers in Hawaii and Alaska has been upgraded to Priority shipping at a cost of $15.95 per order. The default shipping fee is applied for addresses in the states of Hawaii and Alaska at checkout.

Priority shipments - orders with priority shipping will be packaged and fulfilled the next business day. Holidays may affect fulfillment times. Please allow 3 to 5 business days for your priority shipment to arrive. 

Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees. 

We have partnered with different shipping carriers across the U.S., so you may experience your orders delivered in separate packages. This can vary by order and region. 

If your package does not arrive, please contact our team to inquire about creating a case on your missing package at customerservice@vitacup.com.

For more information on shipping please visit our Help Center here. 

DISCOUNTS & PROMOTIONS

Promotions and coupon codes are valid for a limited time. VitaCup reserves the right to cancel, suspend, or decline promotions at our discretion. Coupon codes cannot be combined, and only one code is allowed per transaction. Recurring subscription items, bundles, variety packs, and clearance products are excluded from website promotions. Limited-time promotions may have terms that fall outside of these stated terms for complete details please email customerservice@vitacup.com.

RECURRING SUBSCRIPTIONS

VitaCup customers have the option to select a subscription at checkout. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Subscriptions are never automatically applied to accounts and must be initiated by the customer. Customers who choose to sign up for a recurring subscription will be auto-shipped their VitaCup purchase every 30 days* by default. PayPal, Apple Pay, and Google Pay are not current payment methods for subscriptions. 

Subscriptions may be canceled or changed at any time, however, if cancellations or changes are not submitted by your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. Any changes made will take effect on the next billing cycle. If your auto-payment has already been processed, we cannot retrieve your package for any changes or cancellations. You may not receive any refunds based on a late subscription cancellation.  If you need assistance canceling your subscription, you may email customerservice@vitacup.com or call our customer service line at 1(888) 857-8482. Cancellations outside of self-service through your account may take up to 48 hours to process. Any shipments processed within those 48 hours will still be applied to the customer account. We make every attempt to process your requests immediately.

Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees.

*Any subscription edits or changes can be made by logging into your www.vitacup.com account. Sign up for a free account here.

For more information regarding modifications to service and pricing please review our Terms of Use page (Section 4).

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order for any reason, please call 1-888-857-VITA (8482) or chat live with an agent within 1 hour after placing your order. Any cancellations or modifications received more than 1 hour after the initial request will not be applied. Requests for cancellation outside of business hours are not guaranteed. For additional information, please email customerservice@vitacup.com. 

Our Customer Service hours are Monday to Friday from 8am-3pm PST.