Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@vitacup.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@vitacup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@vitacup.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@vitacup.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@vitacup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@vitacup.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@vitacup.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@vitacup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@vitacup.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@vitacup.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@vitacup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@vitacup.com.
REFUNDS AND RETURNS
Our customer service team is available for calls Monday – Friday, 9am – 5pm PST at 1-888-857-VITA and via email at customerservice@vitacup.com
Beverage and Consumable Product Returns
At VitaCup, your satisfaction is our top priority. We proudly stand behind every product with our 100% Satisfaction Guarantee.
If you’re not completely satisfied for any reason, please contact us within 30 days of purchase and we’ll make it right, whether that’s a replacement, exchange, or full refund.
No hassles. No fine print. Just a simple promise: you’ll love every cup.
Because great coffee should always leave a good taste.
CUSTOMER SATISFACTION GUARANTEE
At VitaCup, our mission is to leave you feeling satisfied. We’re here to help if you have any problems with our products and would love to work with you to find the right match.
With our Customer Satisfaction Guarantee refund, you may receive a full refund for one (1) opened product per first order. If you order and open two (2) of the same items, you may only receive a refund on one (1) of those opened items.
You must submit your refund request within 30 days of your order date, or we will not be able to accept it. The Customer Satisfaction Guarantee applies to your first order only, whether it’s a subscription or a one-time purchase order.
Customer Satisfaction Guarantee is valid for up to 30 days of the purchase date. Refund processing times may vary and require 5-10 business days, depending on your banking institution; credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there has been an error or to ensure the refund is processed. If you continue to have issues after 10 days, please contact us by e-mailing customerservice@vitacup.com. Only one refund or replacement order per customer. Replacement orders and guarantees are for www.vitacup.com purchases only. We process product replacements, partial refunds, store credit, and payment refunds at our discretion.
Gift cards are not eligible for refunds.
Refunds will not be provided for shipping costs or accessories such as eco mugs, ceramic mugs, or sampler packs.
SHIPPING
VitaCup offers UPS and USPS ground shipping that, after receiving your shipping confirmation email, will usually deliver within 7 days to 10 business days of the order to households in the contiguous United States, with longer ship times to destinations outside the contiguous United States. Shipments are retrieved from our warehouse Monday through Friday. *Free shipping is available on all subscription orders*. Free shipping is available on one-time purchase orders of $39 or more. One-time purchase orders less than $39 are subject to standard shipping rates.
Shipping for customers in Hawaii and Alaska has been upgraded to Priority shipping at a cost of $15.95 per order. The default shipping fee is applied for addresses in the states of Hawaii and Alaska at checkout.
Priority shipments - orders with priority shipping will be packaged and fulfilled the next business day. Holidays may affect fulfillment times. Please allow 3 to 5 business days for your priority shipment to arrive.
Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees.
We have partnered with different shipping carriers across the U.S., so you may experience your orders delivered in separate packages. This can vary by order and region.
If your package does not arrive, please contact our team to inquire about creating a case on your missing package at customerservice@vitacup.com.
For more information on shipping please visit our Help Center here.
DISCOUNTS & PROMOTIONS
Promotions and coupon codes are valid for a limited time. VitaCup reserves the right to cancel, suspend, or decline promotions at our discretion. Coupon codes cannot be combined, and only one code is allowed per transaction. Recurring subscription items, bundles, variety packs, and clearance products are excluded from website promotions. Limited-time promotions may have terms that fall outside of these stated terms for complete details please email customerservice@vitacup.com.
RECURRING SUBSCRIPTIONS
VitaCup customers have the option to select a subscription at checkout. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Subscriptions are never automatically applied to accounts and must be initiated by the customer. Customers who choose to sign up for a recurring subscription will be auto-shipped their VitaCup purchase every 30 days* by default. PayPal, Apple Pay, and Google Pay are not current payment methods for subscriptions.
Subscriptions may be canceled or changed at any time, however, if cancellations or changes are not submitted by your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. Any changes made will take effect on the next billing cycle. If your auto-payment has already been processed, we cannot retrieve your package for any changes or cancellations. You may not receive any refunds based on a late subscription cancellation. If you need assistance canceling your subscription, you may email customerservice@vitacup.com or call our customer service line at 1(888) 857-8482. Cancellations outside of self-service through your account may take up to 48 hours to process. Any shipments processed within those 48 hours will still be applied to the customer account. We make every attempt to process your requests immediately.
Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees.
*Any subscription edits or changes can be made by logging into your www.vitacup.com account. Sign up for a free account here.
For more information regarding modifications to service and pricing please review our Terms of Use page (Section 4).
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order for any reason, please call 1-888-857-VITA (8482) or chat live with an agent within 1 hour after placing your order. Any cancellations or modifications received more than 1 hour after the initial request will not be applied. For additional information, please email customerservice@vitacup.com.